Privacy Policy
How Safe Fly Aviation Services Pvt Ltd collects, uses, shares and protects your personal information — including patient health information — when you use airambulanceservice.in or contact us about an air ambulance or medevac flight.
Last updated: 13 September 2026In short
- We collect the contact and, where relevant, patient health details you give us through our enquiry and quote forms, so we can arrange the right aircraft, crew and medical equipment.
- We never sell your personal data. We share it only with the hospitals, doctors, aircraft and ground ambulance operators, insurers and authorities directly involved in your flight, or where the law requires it.
- Because medevac flights are international, your information may be shared with parties in the departure, transit or destination country as needed for that specific flight.
- You can ask to see, correct, or delete your data, or withdraw consent, at any time by contacting our Grievance Officer below.
1 Scope of this policy
This policy applies to airambulanceservice.in (the "Site"), operated by Safe Fly Aviation Services Pvt Ltd ("Safe Fly Aviation", "we", "us", "our"), and to the personal information we collect when you browse the Site, submit an enquiry or quote request, or otherwise contact us by phone, email or WhatsApp about an air ambulance, medevac, or medical repatriation flight.
Under the Digital Personal Data Protection Act, 2023 (DPDPA), Safe Fly Aviation acts as a Data Fiduciary in respect of the personal data described in this policy, and you (or the patient on whose behalf you are enquiring) are the Data Principal.
2 Information we collect
Information you give us directly
- Contact details — name, email address, phone/WhatsApp number, organisation (if enquiring as a hospital, insurer, corporate client or embassy).
- Enquiry and quote details — departure and destination locations, preferred dates, and (as applicable) patient information described in Section 3.
- Correspondence — records of calls, emails, and WhatsApp messages exchanged while we assess and arrange your flight.
Information collected automatically
- Standard web log data such as IP address, browser and device type, pages visited, and referring website, typically collected via cookies and similar technologies (see Section 6).
Information from other sources
- Where a flight is arranged on your behalf, we may receive information about you from a treating hospital, referring physician, insurer, corporate employer, or family member making the request.
3 Health & sensitive personal information
Arranging a medically appropriate flight requires clinical information about the patient. Where you submit an enquiry or quote request for an air ambulance, medevac, or medical escort flight, we may collect health-related information such as diagnosis, mobility and stretcher requirements, oxygen or ventilator needs, and other equipment or staffing requirements.
This is treated as sensitive personal data. We collect it only with your (or the patient's authorised representative's) consent, use it solely to assess, plan and deliver the requested medical transport — including selecting the aircraft, medical crew and equipment, and briefing the receiving hospital — and do not use it for any unrelated purpose, such as
4 How we use your information
- To respond to your enquiry and prepare a quote for an air ambulance, medevac, or medical escort flight.
- To plan and co-ordinate the flight itself — selecting aircraft, medical crew, ground ambulances, and securing necessary permits and clearances.
- To communicate with you before, during and after the flight, including in emergencies.
- To meet legal, regulatory, aviation, customs and immigration requirements applicable to the flight.
- To maintain records for insurance, billing, and dispute-resolution purposes.
- To improve the Site and understand how visitors use it, using the aggregated or anonymised data described in Section 6.
We do not use patient health information for marketing. General contact details are used for marketing communications only where you have separately opted in, and you may opt out at any time by contacting us (Section 15).
5 Legal basis & consent
We process your personal data on the basis of your consent, given when you submit an enquiry, quote request, or other form on the Site, or otherwise contact us. For sensitive information such as health data, we rely on your explicit consent, given for the specific purpose of arranging your flight.
You may withdraw consent at any time; this does not affect the lawfulness of processing carried out before withdrawal, and may affect our ability to continue arranging or supporting an in-progress flight.
Visitors contacting us from outside India: we aim to honour the data protection rights applicable in your own country or region (for example, the EU/UK GDPR) where they apply to our processing of your data, in addition to our obligations under Indian law.
8 International data transfers
Air ambulance and medevac flights are frequently international. As a result, information may need to be shared with hospitals, medical teams, aviation authorities, or partner operators located in the departure, transit, or destination country for a given flight — which may be outside India.
We share only the information reasonably needed for that specific flight, and expect recipients to handle it in line with applicable professional and legal obligations in their own country.
9 Data retention
We retain personal data, including patient health information collected for a flight, for as long as necessary to deliver the service requested, meet legal, regulatory, insurance, and accounting requirements, and resolve any disputes, after which it is deleted or anonymised.
10 Data security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction, including restricting access to patient health information to those involved in arranging your flight. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11 Your rights
As a Data Principal under the DPDPA, you have the right to:
12 Children's privacy
We understand that patients requiring an air ambulance or medevac flight are sometimes children. Where an enquiry involves a child, we treat the information provided by their parent or lawful guardian as given with that guardian's verifiable consent, in line with the enhanced safeguards for children's data under the DPDP Rules, 2025, and use it solely to arrange the child's medical transport.
13 Third-party links & embedded content
The Site may contain links to third-party websites, or embedded content such as maps or video, and a WhatsApp chat widget. We are not responsible for the privacy practices of these third parties; please review their own privacy policies.
14 Changes to this policy
We may update this policy from time to time, for example to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.
15 Grievance officer & contact us
If you have questions about this policy, or wish to exercise any of the rights described in Section 11, please contact our Grievance Officer:
Grievance Officer
[Name and designation to be confirmed]